At dn99e, your privacy is more than a legal obligation — it is a core value we uphold. This document clearly and transparently explains how we collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Six core principles that shape how dn99e handles your personal data — designed to give you complete peace of mind at all times.
All data transmitted between your device and dn99e's servers is encrypted using 256-bit SSL/TLS protocol. No one can intercept or read your information while in transit.
Your personal data is stored on servers protected by layered access controls, continuous monitoring, and encrypted backups. Only authorised dn99e staff may access your data.
You have full rights to access, correct, transfer, and request deletion of your personal data. dn99e provides a straightforward and transparent process for you to exercise these rights.
All data handling practices at dn99e fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We undergo periodic compliance reviews by independent parties to ensure our standards remain current.
Dn99e has never and will never sell players' personal data to any third party for marketing or any other purpose without your explicit consent. Your data belongs to you, not us.
In the event of any data security breach involving your information, dn99e is committed to notifying you within 72 hours via email and in-platform notification, in line with global best practices.
This Privacy Policy is issued by dn99e ("we", "Platform") and applies to all users who register, access, or use the dn99e platform via the dn99e.onl website or the dn99e mobile app ("Services").
As a responsible data controller, dn99e is committed to protecting the privacy and security of your personal data. This document transparently explains what information we collect, why we need it, how we use it, and what rights you have regarding that data.
Policy Application: By using any part of the dn99e Services, you confirm that you have read, understood, and agree to this Privacy Policy. If you do not agree, please discontinue use of our Services.
This Policy should be read together with dn99e Terms and Conditions which also contains provisions relating to privacy and use of the platform.
Dn99e collects personal data necessary to provide, manage and improve our Services. We only collect data that is genuinely needed and no more than what is required for the stated purposes.
| Data Categories | Example Information | Collection Method |
|---|---|---|
| Identity Data | Full name, IC/passport number, date of birth, gender | Registration & KYC |
| Contact Data | Email address, phone number, residential address | Account registration |
| Financial Data | Bank account number, bank name, digital wallet details | Deposit & withdrawal process |
| Transaction Data | Deposit, withdrawal, wagering and wins records | In-platform activity |
| Technical Data | IP address, device type, operating system, web browser | Automated system logs |
| Usage Data | Games played, session duration, game preferences | Platform monitoring |
| Communication Data | Support chat records, emails, feedback | Interaction with Support |
We may also receive your personal data from trusted third-party sources such as identity verification service providers, payment providers, and fraud prevention agencies — but only to the extent required and permitted by law.
The personal data we collect is used for the following purposes, all of which are directly related to delivering dn99e's secure, high-quality Services:
Marketing Communications: dn99e will send marketing communications only to players who have given explicit consent. You may withdraw this consent at any time via your account settings or by contacting our support team.
In accordance with Malaysia's PDPA and international data protection principles, dn99e processes your personal data on the following valid legal bases:
Dn99e does not sell your personal data. We only share your data with third parties in the following limited situations, and each instance of sharing is restricted to the minimum data necessary:
Dn99e works with carefully selected third-party service providers to support platform operations, including KYC verification providers, payment processors, cloud infrastructure providers and analytics services. All such providers are bound by strict confidentiality and data protection agreements.
Dn99e may disclose personal data to government authorities, law enforcement agencies or regulatory bodies when required by law, court order or valid regulatory requirement.
Certain data may be shared with recognised fraud prevention service providers to protect you and the dn99e platform from illegal activity.
dn99e Guarantee: We do not share your data with advertisers, data brokers, or any third party for marketing purposes without your explicit consent. This is a non-negotiable commitment from dn99e.
Dn99e retains your personal data only for as long as necessary for the stated purposes or as required by applicable law.
Upon expiry of the retention period, your data will be securely deleted or anonymised using methods that ensure the data cannot be recovered.
Dn99e implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, damage or disclosure. These measures include:
Data Breach: In the event of a material security breach involving your data, dn99e will notify you via email and in-platform notification within 72 hours of becoming aware of the incident, along with details about the nature of the breach and the actions taken.
As a data subject, you have the following rights regarding your personal data held by dn99e. dn99e is committed to respecting and facilitating the exercise of these rights:
You have the right to obtain a copy of the personal data we hold about you. Requests can be made via your account settings or customer support.
If your data is inaccurate or incomplete, you have the right to request a correction. Basic details can be updated directly through your profile settings.
You may request deletion of your personal data in certain circumstances, subject to applicable legal retention obligations.
You may request that dn99e restrict the processing of your data in certain circumstances, such as during a dispute or while data accuracy is being reviewed.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.
You may object to the processing of your data for direct marketing purposes or in certain situations involving dn99e's legitimate interests.
Dn99e uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage and delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the dn99e platform.
The dn99e platform is strictly restricted to individuals aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.
Immediate Action: If you notice or suspect that someone under the age of 18 has registered a dn99e account, please contact us immediately at [email protected]. We will investigate and close the account, and promptly delete all associated data.
In the course of platform operations, your personal data may be transferred to and processed in countries other than Malaysia. This includes transfers to cloud infrastructure service providers with facilities across multiple locations.
Every cross-border data transfer is carried out with adequate safeguards through the following mechanisms:
Dn99e reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or platform improvements. The "Last Updated" date at the top of this document will be updated each time a change is made.
For material (significant) changes, dn99e will provide at least 30 days' notice before the changes take effect via:
Continued use of dn99e Services after the effective date of an updated Policy is considered your acceptance of those changes.
Dn99e has appointed a Data Protection Officer responsible for ensuring ongoing compliance with Malaysia's PDPA and our privacy policy. If you have any enquiries, concerns or wish to exercise your privacy rights, please contact us through the following channels:
Dn99e is committed to responding to all privacy-related requests within 14 working days from the date the request is received. For more complex cases, we will keep you informed of progress within the same timeframe.
For other enquiries about the dn99e platform, you may also refer to our FAQ which contains answers to the most frequently asked questions by Malaysian players.
Protecting your personal data is dn99e's top priority. With industry-grade encryption, full PDPA compliance, and no sale of data to third parties, you can play with complete confidence.
Join over 500,000 Malaysian players who have trusted dn99e as their online gaming platform of choice — secure, fair, and always respecting your privacy.